Need
assistance?
Email Support: support@mhacloud.com
This is the preferred method of logging a support request with
MHA. Please reboot your PC before contacting. If you have Managed
Office, please log out correctly before rebooting your PC.
Emailing support will automatically generate a support case and
email confirmation of receipt. If you do not receive this email
receipt, please resend or escalate as below.
Urgent
business hours support
Telephone Support: +64 9
377-2227
Telephone support is answered during business hours by the MHA
Support Team. If calling outside business hours, or our Support
Team are busy, you will be redirected to our answer service, who
will page the on-call technician.
Emergency
24-7 support
Paging Service: 0800 502 055
Emergency support is available 24 hours a day by contacting our
answer service, who will take your message and page the on-call
technician. Charges may be incurred for misuse of this service.
This emergency number bypasses all MHA systems, ensuring that in
the event of a major outage or issue a support case can still be
logged.
Not getting responses from the above?
If you have logged a support job using one of the above methods
but feel it is not getting the attention it deserves, please use
one of the following escalation points.
- For all urgent or emergency support escalations 24-7, please
phone your Account Manager