CRM Consulting Services

To initially understand your business processes and how CRM can benefit your organisation we normally recommend a 2 hour consultation. A successful CRM deployment requires and in-depth knowledge of your companies goals and current processes. After your initial consultation we are able to give you an indication of time required for system customising, training and any further scoping in order to understand and be able to customise CRM or build solutions to work for the different areas of your business.

Our initial consultation is normally a discovery process. You tell us about your business and the challenges you face and we discuss the options to overcome these. Our focus will be making you more effective and efficient while maximising your investment.

Our CRM consultants are vastly experienced in a broad range of industries so anything is possible. We are yet to find a situation that is not possible with Dynamics CRM. If it isn’t possible “out of the box” we can custom build the solution for you.

Dynamics CRM software is only a business tool. How you use the tool determines its value. While it is possible to trudge your way through learning Dynamics CRM with a manual and video tutorials, it does not guarantee that you implement or work with CRM in a way which is conducive to your company growth and development. Working together with one of our CRM specialists ensures you maximise your investment.

Of the many different CRM solutions available to MHA, Microsoft Dynamics CRM is our clear favourite and therefore our solution of choice. There are many reasons for this but here are the two most important. The first being Microsoft Dynamics CRM look and feel. If you are familiar with Microsoft Outlook and Microsoft Internet Explorer then you are familiar with Microsoft CRM’s user interface, the acceptance level of your CRM solution has greatly increased. Secondly, Microsoft are the largest and most profitable software company in the world. Microsoft has made and continue to make a tremendous investment in Microsoft Dynamics CRM as they see it being a key application for Microsoft going forward, so we are happy to piggy back on their continual development of the product.

MHA are a ‘one stop shop’. Not only can we host your CRM and provide consultants to help you implement and train your team, but we also have experts that can build connectors and add-ons in order to integrate with your key business systems. You will see from our customer testimonials and case studies that customer service is our strong point. We enjoy being part of your team and helping to grow your business.

No matter what size organisation you are, your clients are your lifeline. You rely on them to keep your business afloat. Ensuring you keep a solid relationship with your end customer is essential to business success. Our CRM consultants will help you implement and optimise a CRM solution that works for your business. Whether you are a small ‘one man band’ or a multi-million dollar enterprise everyone can benefit from talking to our CRM specialists. As the saying goes “you don’t know what you don’t know”. Until you know what is possible with Dynamics CRM it is difficult to make a decisions to ensure you boost customer loyalty and beef up your bottom line.