Carol Maddock, Manager, talks to us about why MHA were their preferred partner of choice.
A customer since
October 2009, Prestige Real Estate initially approached MHA as they
were familiar with cloud solutions; however they were not happy
with their provider's service and technology.
Why were you looking for an alternative to your previous
system?
We already had a partial cloud solution with an onsite
server. We decided to move on from our other provider as we
wanted the same only better. We had had a lot of technical
issues with the previous provider.
Before we moved, we had a similar product to MHA's Managed
Office for only our key staff - not all of the agents were on that
remote system, so we wanted something that was remote for
all. We also didn't want to house a server because of all the
technical issues that can cause, as well as having to do
your own backups, remembering to change the tapes over and
take them home.
We had a bit of a hybrid system (part hosted, part onsite)
because the cost to put everyone onto the previous provider's
platform was cost prohibitive and too expensive for us.
One of our main concerns
with our previous provider was the lack of response
time. Also, the internet connection that they supplied
wasn't sufficient to keep the office running and was failing
all the time. Quite often, it would halt in the middle of a
session and when we tried to get someone to restart the session, we
couldn't. It was becoming a huge issue.
We were the guinea pigs for a lot of the previous provider's
services, as they were new in the cloud space, which took up a lot
of our time.
We just wanted to expand and have everyone on a remote desktop
which is what MHA were able to deliver to us.
Why did you choose MHA?
- MHA had a superior solution to anything else on the
market.
- The solution is scalable and cost effective, and allowed us to
bring all our staff onto the one platform.
- MHA provided me with a Management Control Panel which means I
can setup new clients, disable users as they leave, I can add or
delete services as we go - it gives me a lot more
flexibility.
- MHA upgrade regularly and the technical response time is great
with multiple channels to access the technical team.
How is the solution MHA provided working now?
- MHA gave us their Managed Office (remote desktop) product which
is much better technically and in functionality than our previous
system.
- All of our agents are now able to work remotely across one
platform.
- It's more streamlined and there are very few issues so we have
saved a lot of time on maintenance.
- If we've had issues, it's generally been user error and MHA
Support staff have quickly responded to, assisted and educated our
staff so there's even less training that I have to do.
- We can just get on with our day to day work and know that our
system is being maintained and looked after.
- I have greater flexibility to administer and manage the users
through the control panel saving me a lot of time.
- We didn't have the capability before to have our email pushed
to our mobile phones but with MHA's solution, we do now.
Any other comments about working with MHA?
Working with MHA is easy and we get a good response. We
can concentrate on our core business and know that the rest is
being taken care of by MHA.
The number one thing for me would be the service. It's not
a matter of people can't', it's just that they don't and this has
been an on-going issue in our experience with other
providers. We find that at the start, people are great but as
time goes by, they slip backwards and end up letting you
down. That's the key difference with MHA.
When MHA say they are going to do something, they do as they
have said. They have excellent communication and response
times with good reporting, and they have never let me
down.